1. Pricing & Fulfilment

While we take every care to make sure our product range pricing and information is accurate and up-to-date, from time-to-time, mistakes may occur (for example, a pricing error or stock availability issue). 

Please note that when you place an order with us, no agreement is formed until we process and accept your order and send you a confirmation. 

If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). 

If we can’t or we have decided not to fulfil your order, we’ll process a full refund as soon as practicable.

2. Payment

You agree to pay us the purchase price as agreed verbally, in writing or as listed on the Website – all subject to the proviso above in the case of accidental errors and omissions. 

We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website. 

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. 

If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full. 

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by PayPal.

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as Humm), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. 

We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider, please contact them directly.

3. Discounts & Coupons

We may offer discounts or coupon codes from time to time. 

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both). 

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first). 

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only. 

Coupon codes are non-transferable and are not redeemable for cash under any circumstances. 

We reserve the right to revoke any discount offer or coupon code at any time without notice.

4. Store Credit

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.

Store credit is redeemable for products sold by us on our Website only and can’t be applied to postage on an order. 

You’ll need an account on our Website to receive and redeem store credit. If you don’t already have an account on the Website, you’ll need to create one prior to store credit being provided.

Store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced or refunded. 

Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

5. Delivery

Electronic delivery of audio recordings are made available as a download via a secure server. Delivery Timeframes: Standard delivery times are 3-4 working days, and may be longer (advised at the time of order) for multiple tracks and larger projects.

6. Gift Vouchers

From time-to-time we may offer gift vouchers on our Website. The gift voucher will be emailed to you and may be redeemed on our website, or in our showroom.

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient.

Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply.

Vouchers are redeemable for products or services sold by us on our website only and can’t be refunded, redeemed for cash or applied toward any special, promotion or discounted offer.

Vouchers can be redeemed for twelve (12) months from the date of purchase and will expire after this date unless:

• the voucher is able to be reloaded or topped up 
• it has been donated for promotional purposes 
• it is available only for a specified period 
• it has been supplied at a genuine discount 
• it is part of an employee reward scheme 
• it is part of a customer loyalty program 
• it is a second-hand gift card 
• it is part of a temporary marketing promotion

Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

7. Events Beyond Our Control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

8. Advice & Information

We may give you advice, recommendations, information or assistance in relation to our product range, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. 

Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. 

We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide, unless otherwise required by law.

9. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

• replacement of the product 
• repair of the product 
• payment of the cost of having the product repaired, or 
• such other fair and reasonable remedy as we are ready and willing to provide

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. 

Please choose carefully as we do not offer refunds for change of mind.

10. Intellectual Property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

11. Dispute Resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently.

If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in Victoria (unless we agree to an alternative venue in writing) and split the costs of that equally.

If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

12. Variation

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

13. Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

14. Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

15. Jurisdiction

As we are based in Victoria, Australia, these terms will be governed by the laws of Victoria, Australia.

In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently.

If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Victoria, Australia and courts of appeal from them.

16. Contact Us

You can contact Us about these Terms & Conditions by clicking here.